Effective Date: 2024/9/26 | Last Updated: 2026/6/22
1. Information We Collect
We may collect the following categories of information:
- Contact information: such as your name, email address, and shipping address;
- Birth and personalization information: such as birth date, birth time, birth location, and your responses to our personalization questionnaire;
- Order information: such as product purchased, order details, and fulfillment status;
- Payment-related information: processed through third-party providers such as Stripe;
- Technical and usage information: such as IP address, device/browser type, referral data, and basic analytics information.
2. How We Collect Information
We collect information:
- when you browse or interact with our website;
- when you place an order;
- when you complete our post-checkout form or questionnaire;
- when you contact us directly;
- through service providers that help us process payments, host the site, analyze traffic, print, and ship products.
3. How We Use Your Information
We use your information to:
- process and fulfill your order;
- generate, personalize, review, print, and ship your product;
- communicate with you about your order or customer support requests;
- improve our products, operations, and website performance;
- detect fraud, abuse, or security issues;
- comply with legal obligations and enforce our terms.
4. Payment Processing
Payments are handled by third-party processors such as Stripe. We do not directly store full payment card numbers on our own systems. Payment information you submit is governed by the privacy and security practices of the applicable payment processor.
5. Sensitive and Personal Information
Because our products are highly personalized, you may choose to provide information that is personal, reflective, or sensitive in nature. We collect that information solely for the purpose of creating and fulfilling your order, improving service quality, maintaining records, and complying with legal obligations.
6. How We Share Information
We do not sell your personal information for cash. We may share information only as reasonably necessary with:
- payment processors such as Stripe;
- hosting, form, security, analytics, and communications providers that help us operate the website;
- printing and shipping partners involved in producing and delivering your order;
- professional advisors or authorities when required to comply with law, enforce our rights, or protect safety and security.
Affiliate Disclosure: We operate an affiliate program using Stripe coupon codes. We do not use cookie-based tracking for affiliate sales. Affiliates are compensated solely through coupon code usage.
7. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. This may include measures such as encryption in transit, controlled access, and secure storage practices. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Data Breach Notification
In the event of a data breach that compromises your personal information, we will comply with applicable legal requirements regarding notification. We maintain a data breach status page (a "canary page") which can be monitored for system integrity updates.
9. Data Retention
We retain personal information for as long as reasonably necessary to fulfill orders, provide customer support, maintain business and tax records, resolve disputes, enforce agreements, and comply with legal obligations. We may retain certain information for a longer period where necessary for legitimate business, archival, fraud prevention, or legal compliance purposes.
10. Cookies, Analytics, and Do Not Track
KickAstro uses Google Analytics, Facebook Pixel, and Google Tag Manager (GTM) to improve website functionality, understand traffic patterns, and measure marketing performance. We may also implement automated tracking logic for Stripe sales in the future.
Regarding "Do Not Track" (DNT) signals: Because our tracking is managed via Google Tag Manager, our response to DNT signals is governed by the logic configured within our GTM container. Depending on your browser and location, you may be able to control cookies through your browser settings or consent preferences.
11. Your Privacy Rights (General)
Depending on your location, you may have rights regarding your personal information, such as the right to request access, correction, deletion, or limitation of certain processing. To make a privacy request, contact us via our Contact Form or via our physical mailing address. We may need to verify your identity before responding.
12. CCPA Notice for California Residents
If you are a California resident, under the California Consumer Privacy Act (CCPA), you have the right to:
- Know what personal information we collect about you and how it is used.
- Delete your personal information.
- Opt-out of the "sale" or "sharing" of your personal information. (We do not sell your data for cash).
- Non-discrimination: We will not discriminate against you for exercising your privacy rights.
13. GDPR Notice for EU/UK Residents
If you are located in the European Union or United Kingdom, under the General Data Protection Regulation (GDPR), our lawful basis for processing your data is contractual necessity (to fulfill your order) and legitimate interests (to operate our business and prevent fraud). You have the right to:
- Access, rectify, or erase your personal data.
- Restrict or object to processing.
- Data portability.
- Withdraw consent (where applicable).
You also have the right to lodge a complaint with your local supervisory authority. International data transfers are protected via Standard Contractual Clauses (SCCs) implemented by our service providers.
14. Children's Privacy
KickAstro is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13. If you believe a child has submitted personal information to us without appropriate authorization, please contact us so we can review and address the issue.
15. Third-Party Links and Services
Our website may contain links to or integrations with third-party websites or services. We are not responsible for the privacy, security, or content practices of those third parties.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Your continued use of the website after changes become effective constitutes your acceptance of the revised policy.
17. Contact
If you have questions about anything related to KickAstro, you may contact:
KickAstro c/o Altus Enterprises LLC
30 N Gould St Ste R
Sheridan, WY, 82801, USA
Via Contact Form